Field Service Engineer

🕒 May 21

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Handle complex technical tasks to ensure Alcon equipment functions effectively according to specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory • Perform preventative maintenance, installations, and upgrades according to company guidelines • Develop ongoing customer relationships to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals • Document and maintain clients’ service logs • Prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage the daily schedule and maintain timely communications with customers, dispatch, managers, regional teams, and cross-functional teams • Follow Good Practice (GxP) regulations and Standard Operating Procedures (SOPs) • Complete required training and meet individual job requirements

🎯 Requirements

• Associate’s degree or equivalent years of directly related experience • 2 years of relevant experience • Fluency in reading, writing, understanding, and communicating in English • Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments • Experience working with advanced medical devices and medical devices using lasers • Familiarity with hospital operating room and surgery center protocols • Working knowledge of ServiceMax / CRM tools • Ability to lift 50 pounds, including tools and replacement parts • Willingness and ability to travel up to 30% out of territory, including overnight travel as needed

🏖️ Benefits

• Robust benefits package including health, life, and retirement benefits • Flexible time off for exempt associates • Focused growth and development opportunities • Equal opportunity and reasonable accommodation support