Field Service Engineer

🕒 May 21

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines • Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals • Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams • Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements • Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

🎯 Requirements

• Associate’s degree or equivalent years of directly related experience • The ability to fluently read, write, understand, and communicate in English • 2 years of Relevant Experience • Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments. • Experience working with advance medical devices and with medical devices that use lasers. • Accustomed to working with hospital operating room and surgery center protocols. • Working knowledge of ServiceMax / CRM tools. • Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

🏖️ Benefits

• Health, life, retirement, flexible time off for exempt associates