Field Service Engineer

🕒 May 21

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Handle complex technical tasks to ensure Alcon equipment functions effectively according to specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within the assigned service territory • Perform preventative maintenance, installations, and upgrades according to company guidelines • Develop customer relationships to secure future business, including Annual Maintenance Contract and Comprehensive Annual Maintenance Contract sales and renewals • Document and maintain client service logs • Prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage daily schedules and maintain timely communication with customers, dispatch, managers, regional teams, and cross-functional teams • Follow GxP regulations and SOPs while maintaining accurate documentation and quality control • Complete required training and meet individual job requirements

🎯 Requirements

• Associate’s degree or equivalent years of directly related experience • 2 years of relevant experience • Fluency in reading, writing, understanding, and communicating in English • Advanced technical knowledge, analytical skills, and self-direction • Experience working with advanced medical devices and medical devices that use lasers • Familiarity with hospital operating room and surgery center protocols • Working knowledge of ServiceMax / CRM tools • Ability to lift 50 pounds • Ability to travel up to 30% out of territory, including overnight travel as needed • Compliance with Good Practice (GxP) regulations and Standard Operating Procedures (SOPs)

🏖️ Benefits

• Health insurance • Life insurance • Retirement benefits • Flexible time off for exempt associates • Focused growth and development opportunities • Required training