Manager, Field Technical Service Engineering – Surgical

🕒 May 9

🏈 Ohio, Maryland, +3 more states – Remote

🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Provide comprehensive service and sales support on all Alcon equipment. • Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met. • Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues. • Meet or exceed annual regional goals through established metrics. • Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers. • Achieve financial goals and control expenses within budgetary guidelines. • Support service contracts and time-material revenue by working closely with the internal sales team. • Co-travel with direct reports to assess capabilities, provide feedback and coaching. • Hire, develop, train, motivate and lead a team of Field Service Engineers. • Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines. • Perform other duties, monthly reports and projects as assigned by service management.

🎯 Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr) • The ability to fluently read, write, understand, and communicate in English • 5 Years of Relevant Experience • 3 Years of Demonstrated Leadership • Possess a current valid driver’s license and good driving record over the last three years. • Candidates must have the ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required. • Ability to travel overnight 50% of the time or as needed

🏖️ Benefits

• Health, life, retirement, flexible time off for exempt associates • PTO for hourly associates