Outreach Specialist, CACP

🕒 September 22

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare • Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and successfully schedule appointments with Facilitators • Respond to inbound patient inquiries, resolve concerns, and manage referrals, worklists, and follow-ups • Manage digital patient communications (email and SMS) through multichannel systems to maintain engagement • Adhere to approved scripts, standard operating procedures (SOPs), and workflows; achieve and maintain key performance metrics • Address patient concerns and overcome objections with empathy, active listening, and professionalism • Maintain HIPAA compliance and privacy standards while balancing patient-centered service with operational efficiency • Participate in team meetings, 1:1s, coaching sessions, team communications, and required training assignments • Perform other duties as assigned

🎯 Requirements

• High School Diploma • At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center environment • Ability to comfortably navigate and adapt to telephony platforms, web applications, and CRM software • Strong active listening and verbal communication skills with an empathetic approach to managing patient calls • Ability to effectively manage repetitive patient conversations and/or patient objections • Strong written documentation skills with high attention to detail • Regular and predictable attendance • Ability to work core operating hours (8 AM – 8 PM EST or local time zone) • Access to a reliable high-speed internet connection (minimum 20 Mbps download, 20 Mbps upload, and ≤ 50 ms jitter) • Prolonged periods of sitting at a desk and working on a computer • Prior experience in healthcare, patient education, or remote call-center environments • Familiarity with advance care planning or end-of-life care discussions • Bilingual proficiency in English and Spanish

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • 21 days of PTO in your first year • Two paid volunteer days • 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program • Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • Company bonus • Broad range of other benefits

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