Outreach Specialist, CACP

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. • Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey. • Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns. • Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards. • Other duties as assigned

🎯 Requirements

• High School Diploma • 2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales. • Regular and predictable attendance • Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday. • Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively. • Proficient computer skills with the ability to learn new software • Self-motivated with the ability to work independently • Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!