Alumni Customer Care Representative, Temporary

🔥 17 hours ago

🏈 Alabama, Arizona, +30 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $36.4k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Handle a high volume of inbound calls from clients’ employees • Answer questions, provide education, and resolve complex HR and financial issues related to healthcare benefits, 401(k) savings and retirement plans, leaves of absence, and payroll • Process health enrollments, tax and direct deposit updates, 401(k) withdrawals or contributions, and retirement elections • Conduct additional research and ongoing casework • Initiate outbound calls to update customers on pending cases and other topics • Navigate multiple Windows tools, systems, screens, and applications during live customer interactions • Assist callers with navigating systems • Communicate with third parties to research issues and assist customers with updates or inquiries

🎯 Requirements

• Must have previously worked with Alight as a Customer Care Representative • Must reside in one of the listed eligible states • At least 4 years of customer service experience, or a combination of education and experience • High School diploma and 4 years of customer service experience, OR Associate’s degree and 2 years of customer service experience, OR Bachelor’s Degree • Excellent verbal and written communication skills • Ability to be flexible, adaptable, and dependable in a fast-paced environment • Ability to receive and immediately apply constructive feedback • Ability to multitask using several Windows applications while assisting a customer by phone • Flexibility to work a specified shift and extended hours as necessary • High-speed broadband cable internet with minimum upload/download speeds of 20 Mbps/20 Mbps for the 100% remote position • Internet provider equipment must be hardwired to the company-issued computer • Must pass applicable background checks • Must have work authorization in the employing country without requiring current or future visa sponsorship • Experience in Health Care, Human Resources Services, or Financial Services preferred

🏖️ Benefits

• Medical, dental, and vision insurance - 100% employee paid, after tax • Alight 401(k) Plan – with company match after six months of service • Wellness Time – 1 hour for every 30 hours worked • Employee Assistance Program • meQuillibrium • Continuing education and career growth opportunities • Parental leave • Generous time off • Flexible working arrangements where possible