Client Delivery Leader – Leave Solutions

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Develop and build meaningful, trusted relationships across internal teams, customer stakeholders, and broker consultants • Work with Solutions Delivery post-sale to ensure a smooth transition from Implementation to Service • Advocate for business readiness and client success • Collaborate cross-functionally to optimize product, service, and delivery outcomes • Consult with clients on best practices to increase product adoption and utilization • Own Account Health strategy and delivery for assigned client accounts • Monitor and identify client retention risk; design and execute success plans • Own Leaves Delivery and manage day-to-day delivery, client priorities, open items, requirements, operations, and technology • Prepare and conduct Quarterly and Annual Client Business Reviews • Inform clients of legislative changes affecting disability, workers compensation, and FMLA management • Pursue continuous improvement and act as a change agent • Travel to internal meetings, client meetings, and industry conferences as needed

🎯 Requirements

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent • Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts • Compelling analytical skills with the ability to translate data into actionable insights • Experience managing pricing and financial models • Ability to partner with the Sales/Commercial Team to identify expansion opportunities • Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion • Experience in HR services, business management, disability/absence, and healthcare • Must have work authorization in the United States that does not now or in the future require visa sponsorship • Successful completion of a background check

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education & training • Potential with a growing worldwide organization

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