Client Manager – Leave Solutions

🔥 19 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Serve as the primary point of contact for assigned Leave Solutions clients • Provide day-to-day operational support and manage client relationships • Resolve complex claim issues, escalations, and client inquiries using Absence and Disability expertise • Maintain expertise in Alight products and services and communicate the value of the One Alight service model • Consult with clients on leveraging Alight solutions to achieve business outcomes • Support technology and service solutions, including industry trends, practices, and risks • Provide technical expertise for pre/post-production testing, SSRs/CROs, and defect management • Provide timely, proactive status updates to internal and external stakeholders • Manage client escalations and collaborate with internal teams and external stakeholders to identify service delivery and claims trends • Learn and apply new skills, methods, and behaviors as client and business demands change • Act as a change agent and pursue continuous improvement • Organize, host, attend, and contribute to cross-departmental and client/broker meetings • Travel to internal meetings, client meetings, and industry conferences as needed

🎯 Requirements

• At least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent • Deep operational, relationship building, and issue resolution skills • Understanding of contracts, pricing, and financial models • Experience identifying and anticipating risk and implementing effective risk mitigation plans • Ability to identify expansion opportunities • Industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare • Ability to travel 20–25% • Work authorization in the employing country without current or future visa sponsorship requirements • Successful completion of a position-appropriate background check • Ability to participate in video interviews; Alight is a camera-on culture

🏖️ Benefits

• Health, dental, and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Background-check process and reasonable accommodations for applicants with disabilities