Vice President, Healthcare Navigation, Enterprise Client Success

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $193.5k - $215k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Own a portfolio of Alight’s most strategic Healthcare Navigation relationships • Drive client retention, revenue growth, and long-term partnership value • Serve as executive advisor to CHROs, Benefits leaders, Finance leaders, and senior business executives • Connect Healthcare Navigation solutions to workforce health, productivity, employee experience, and financial performance • Lead executive business reviews demonstrating value realization, performance, innovation, and future growth opportunities • Identify and accelerate opportunities to expand strategic partnerships and improve client outcomes • Represent the client voice across Product, Clinical, Operations, Technology, Sales, and Commercial teams • Shape solution and service strategies based on client needs, market trends, and competitive dynamics • Partner with Sales and Product leadership to influence roadmap priorities, innovation efforts, and growth initiatives • Champion a client-first culture focused on delivery excellence, member experience, and measurable outcomes • Lead, develop, and inspire senior Client Directors and client success leaders • Build a culture of accountability, innovation, collaboration, and continuous improvement • Develop future leaders and strengthen organizational capability as Healthcare Navigation grows • Drive retention, expansion, portfolio performance, executive advocacy, measurable outcomes, delivery excellence, leadership strength, and business influence

🎯 Requirements

• 15+ years of progressive leadership experience in healthcare, benefits, client success, consulting, or enterprise account management • Proven success leading large, complex client portfolios and executive-level relationships with sophisticated enterprise organizations • Deep understanding of employer healthcare, benefits administration, healthcare navigation, advocacy, population health, or related solutions • Strong record of driving sustainable retention, expansion, and client value realization • Exceptional executive presence, strategic thinking, communication, and influencing skills • Experience building and developing high-performing teams through growth, change, and transformation • Strong commercial, financial, and operational acumen, with the ability to connect strategy to execution and measurable results • Client-first mindset, high accountability, sound judgment, and ability to operate effectively in a fast-moving, matrixed environment • Must have work authorization in the United States that does not now or in the future require visa sponsorship • Successful completion of a background check consistent with Alight’s employment policies • Must participate in virtual interviews on video; camera-on culture • May require occasional travel to a physical office location

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Comprehensive benefits package • Competitive total rewards package • Continuing education and training • Reasonable accommodations for persons with disabilities • Bonus and/or incentive eligibility determined by role and level