Client Executive

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $142.3k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Responsible for the overall management, retention, and growth of assigned portfolio of clients • Accountable for revenue retention and growth, client renewals, client satisfaction, and maximizing the value clients derive from our products and solutions • Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders • Leading through influence; persuades, motivates, and inspires action toward desired outcomes • Asking provocative questions to uncover and understand client’s business goals, priorities, and desired outcomes • Anticipating client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth • Advocating and connecting capabilities, support, and/or services for clients • Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals • Consulting with clients regularly on best practices to increase product adoption and utilization • Identifying opportunities for expansion of solutions to support and drive client’s desired business outcomes • Owning the Account Health strategy for assigned client accounts • Proactively monitoring and identifying client retention risk • Designing and executing success plans to resolve issues and mitigate risk • Leading strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs) • Leading renewal strategy for assigned book of business

🎯 Requirements

• 7+ years of equivalent experience in a Customer Success/Account Management role • Experience managing a book of large enterprise, high ARR/ high complexity accounts • Possess business and financial acumen to lead successful negotiations and secure multi-year renewals • Have a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies • Able to build relationships across multiple client personas and key internal/external stakeholders • Lead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams • Possess leadership, communication, project-management, and presentation skills • Have a passion for delivering market-differentiating customer experiences • Able to travel 25%-35% as required

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities