PR Delivery Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎙️ Public Relations (PR)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Manage leave claims, appeals, escalations, and project tasks • Collaborate with clients, internal teams, and vendors to ensure smooth service delivery • Resolve employee issues and escalations with client managers and end clients • Prepare comprehensive appeal packets summarizing case history and documentation • Maintain leave information for assigned accounts while managing customer relationships and expectations • Provide total claim management, including pay and leave instructions • Obtain and review updated medical evidence supporting leave • Review eligibility guidelines • Track stand-alone leaves and leaves running concurrently with FMLA, Workers’ Compensation, and Short-Term Disability • Resolve problems within scope of authority and escalate other issues to the manager • Support the Intake/Customer Service team in the Call Center as needed • Prepare monthly and quarterly activity reports, including case-management information, for management review before client delivery • Focus on continuous improvement and excellent client service

🎯 Requirements

• Equivalent experience accepted as an alternative to a bachelor’s degree in business • Bachelor’s degree in business • Ability to learn and apply new skills • High attention to detail and accuracy • Verbal and written communication skills • Ability to work independently with minimal supervision • MS Excel and Word skills • Ability to navigate Alight’s proprietary systems and web-based tools • Knowledge of and experience in leave-of-absence processing and customer service functions • Advanced customer service principles • Knowledge of telephone etiquette • Ability to interact professionally with executives, managers, legal professionals, and subject matter experts • Ability to continually prioritize work and efficiently produce significant volumes of work within performance standards • Work authorization in the Employing Country without current or future visa sponsorship • Successful completion of a background check, as applicable to the position • Ability to participate in video-based virtual interviews with camera on

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Potential to work within a growing worldwide organization • Reasonable accommodations for persons with disabilities and sincerely held religious beliefs, practices and observances