Telehealth Coordinator, Virtual Care Center

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $41.5k - $62.2k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

🛡️ Insurance

🏥 Healthcare

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Answer inbound calls on the Virtual Care Center queue • Gather patients’ symptoms, concerns, and relevant information to support scheduling and routing • Recognize when patient information requires additional clinical review and escalate concerns according to established protocols • Schedule telephonic and virtual appointments with providers • Help patients prepare for virtual visits and navigate the telehealth platform • Support providers with referral and authorization requests, including submission, review, and follow-up • Coordinate with IPA groups, PCP offices, pharmacies, DME companies, and other healthcare partners • Conduct outbound patient outreach, including ER admission follow-ups, Teladoc follow-ups, annual assessments, and other assigned patient populations • Accurately document patient interactions while navigating multiple systems • Support new hire onboarding through system training and shadowing sessions • Complete other duties as assigned

🎯 Requirements

• 1–2 years of experience in a primary care or medical office setting using phones and scheduling appointments • Experience providing high-quality customer service • Experience providing technical assistance • High school diploma or general education degree (GED), required • Ability to work Saturdays • Strong listening and communication skills with the ability to ask appropriate questions and accurately capture patient information • Ability to navigate multiple systems while maintaining accuracy and attention to detail • Comfortable learning new technologies and working in a fast-paced remote environment • Basic proficiency in Microsoft Outlook, Teams, Word, and Excel • Medical Assistant Certification strongly preferred • Telehealth, virtual care, or remote healthcare experience preferred • Strong experience gathering patient symptoms and medical information over the phone and appropriately escalating concerns preferred • Strong triage and symptom-gathering skills within the appropriate scope of the role preferred • Experience supporting patients who may be upset, anxious, experiencing urgent concerns, or navigating behavioral health needs preferred

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action • Reasonable accommodations under the Americans with Disabilities Act (ADA)