Senior Manager, Implementation – Business & In-Branch

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Own the vertical: Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across MANTL's customer base — from a lean starting team to a scaled, self-sufficient function. • Build and lead a senior team: Hire, coach, and develop a team of senior Implementation Managers and specialists — raising the bar on delivery, ownership, and craft across every member of the team. • Establish the playbook: Define, document, and enforce the standard implementation methodology across account types — milestones, handoffs, RACI, success criteria, and quality bar — so delivery is predictable across every customer and every IM. • Own the backlog and forecast: Take end-to-end accountability for pipeline health, in-flight risk, and delivery pacing. Provide reliable, defensible forecasts to Finance, Product, and the executive team. • Be the senior customer partner: Serve as the executive escalation point for complex, high-stakes customer implementations. Bring clarity, credibility, and calm to the moments that define renewal and reference outcomes. • Drive cross-functional strategy: Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level to unblock systemic issues, feed learnings back into the roadmap, and represent the reality of complex implementations inside strategic decisions. • Operate on the leadership team: Report to the Director of Implementation and operate as a peer to Service Delivery leadership across Online/Consumer and Large Bank tracks — contributing to org-wide decisions on capacity, hiring, methodology, and customer commitments.

🎯 Requirements

• 8–12 years of experience in software implementation, project management, or delivery — with a meaningful portion in SaaS or fintech. • 4+ years of direct people management experience, ideally leading a team of senior ICs in a complex, customer-facing delivery environment. • Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor — you understand the operational reality of FI workflows, not just from the outside. • Hands-on experience with account opening software, whether as a bank employee, implementation consultant, or vendor — you know what "going live" actually means in this context. • Demonstrated track record of building or rebuilding an implementation function — methodology, staffing model, and reporting — not just running the one you inherited. • A structured, process-oriented mind — you are the person who defines the runbook, sets the quality bar, and enforces it across a team. • Executive-grade written and verbal communication — comfortable setting expectations with C-suite customers, exec stakeholders, and cross-functional leadership. • Willingness to travel to customer sites as needed.

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match