Strategic Program Manager – PMO

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $114k - $143k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Lead complex PMO transformation initiatives across CXG Services • Champion an AI-first approach to program management through AI-enabled tools, automation, and workflow redesign • Drive the shift from single-product implementation to a platform-level approach • Own project forecasting and capacity planning across the PMO portfolio • Establish and enhance PMO governance frameworks and scalable processes • Drive implementation methodology evolution and adoption of process improvements • Lead organizational change management efforts and rollout strategies • Convert project retrospectives and customer feedback into action plans and measure impact • Evaluate operational performance and governance effectiveness • Resolve complex operational challenges by coordinating cross-functional mitigation strategies • Partner with leadership on transformation initiatives, governance priorities, and scalability objectives • Develop executive-level reporting, dashboards, metrics, and performance indicators • Lead process modernization, automation, and AI-enabled productivity improvements • Coordinate enterprise-impacting initiatives across multiple functions • Advise stakeholders on governance standards, implementation practices, and operational improvements • Guide operational documentation, standards, and training materials • Build relationships across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams • Mentor team members and project contributors • Lead initiatives that improve organizational consistency, adoption, and delivery maturity

🎯 Requirements

• 6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments • Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field • Advanced experience leading complex PMO governance initiatives and operational transformation programs • Demonstrated AI-first mindset, with experience reimagining processes and methodology around AI-enabled tools and automation rather than applying AI as an add-on • Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices • Hands-on expertise with Jira, Confluence, Smartsheet, Salesforce, and ServiceNow • Experience with project forecasting and capacity planning, including resource modeling and pipeline/demand planning across a portfolio of programs • Experience driving a shift from single-product to platform-level program design, planning, and stakeholder management • Experience translating project retrospectives and customer feedback into prioritized, trackable action plans • Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact • Experience influencing stakeholders across multiple business functions and levels of the organization • Strong executive communication, facilitation, and stakeholder management skills • Experience developing operational reporting frameworks, performance metrics, and governance visibility tools • Ability to lead process modernization, workflow optimization, and automation initiatives independently • Candidates must be eligible to work in the US for full-time employment • Preferred: experience supporting fintech, SaaS, or digital banking operational organizations • Preferred: experience implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiatives • Preferred: experience leading or supporting a transition from single-product to platform-based delivery models • Preferred: knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies • Preferred: relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma • Preferred: experience facilitating enterprise-scale change management or transformation initiatives • Preferred: experience mentoring project managers or PMO professionals

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture