Service Desk Engineer II

🔥 7 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allbridge

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

🏨 Hospitality

🏗️ Construction

Healthcare • Hospitality • Construction

Allbridge is your trusted partner for property technology solutions, focusing on enhancing user experiences across hospitality, mixed-use, multifamily, and senior living properties. They provide a comprehensive range of services that streamline planning, engineering, and support for technology systems, ensuring accountability and seamless operations throughout the property lifecycle. With a commitment to improving connectivity, entertainment, security, and communication for residents and guests, Allbridge aims to maximize property value and project efficiency, serving as a single partner for all technology-related needs in real estate.

📋 Description

• Act as main point of contact during the lifecycle of assigned projects for external clients and internal team members • Schedule and coordinate onsite and remote resources for site surveys, scheduled migrations, and project tasks • Create and maintain project plans based on project type • Manage and update Salesforce and/or NetSuite systems for service project deliverables • Issue and track subcontractor purchase orders and invoices • Schedule and manage third-party vendors to complete assigned project or client scope • Schedule and complete managed services client onboarding training • Complete final managed services technology stack quality-control checks • Schedule and complete 90-day service and business reviews with newly onboarded clients • Create and update annual capital and operational budgets for managed services clients • Schedule and review annual capital and operational budgets with clients • Coordinate internal resources to obtain quotes for technology refresh needs and client technology requests

🎯 Requirements

• At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry • Experience with project managing a variety of IT products and recurring services • Experience managing third-party vendors, contractors, and timelines • Advanced computer skills and in-depth knowledge of different operating systems, network administration, and service desk administration • Project management and leadership skills for managing projects and the teams involved with them • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues • Analytical and problem-solving skills to handle issues during project completion • Organization and time management skills to keep projects on track and within budget • Excellent resource planning and task scheduling skills • Flexibility for up to 20% travel • Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day)

🏖️ Benefits

• Medical and Prescription options • Dental, Orthodontics and Vision Plans • Rich HSA company-funded options • Flexible Spending accounts • 100% Company paid premiums for Short Term Disability • Life and Accidental Death and Dismemberment insurance plan options • Supplemental Insurance Plan options • 401(k) Profit-Sharing Retirement plan • Flexible Paid Time Off after 60 days of employment • Paid Holidays, per Employee Handbook • Great workplace culture that embodies our values