RCM Refund Specialist

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Allergy Partners PLLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Allergy Partners PLLC is the nation’s largest network of allergists and immunologists delivering specialty allergy and asthma care across the United States. The practice provides diagnosis and treatment for a wide range of allergic and immunologic conditions (asthma, food allergies, eosinophilic esophagitis, sinusitis, hives, anaphylaxis, etc. ) and offers services including in-office testing (skin testing, blood testing, pulmonary function testing, Restech), therapies (allergy shots, biologics, food oral and sublingual immunotherapy, environmental SLIT), a patient portal, pharmacy services, and clinical research. The organization emphasizes local providers supported by a national network, personalized treatment plans, and community-based care, and states it comprises roughly 150 allergists and immunologists.

📋 Description

• Process patient and insurance refunds • Review credits and research patient accounts for patients and insurance • Verify payment methods and pull remits to determine true credits • Adjust small balances and convey monies • Issue patient refund checks • Prepare refund checks with detailed reports for management review and signature • Run financial reports for accounting review • Prepare and mail checks • File corresponding backup copies • Process returned refunds with the accounting department and contact patients to resend refunds • Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines • Maintain knowledge of practice management and other computer software related to job functions • Attend required training and requested meetings • Perform additional duties assigned by the Director of Central Billing Services, Manager, Team Leader, or Supervisor • Comply with department policies and report policy violations through designated channels

🎯 Requirements

• High school diploma or GED equivalent • Healthcare or related experience required • One to three years of experience, preferably in a healthcare billing setting • Good written and oral communication skills • Proficient computer skills, including word processing and data entry • Ability to communicate professionally and effectively with management and coworkers • Detail-oriented with the ability to detect errors and discrepancies • Ability to work independently and stay focused on assigned tasks • Maintain patient confidentiality and comply with HIPAA and compliance guidelines • Moderate physical demands, including occasional lifting of approximately 20–30 pounds • Prolonged sitting with some bending, stooping, and stretching • Eye-hand coordination and manual dexterity to operate keyboards, photocopiers, telephones, calculators, and other office equipment • Normal hearing and vision correctable to normal range

🏖️ Benefits

• Occasional evening or weekend work • Required OSHA, HIPAA, and OIG training programs • Assigned AP training, including CPR, OSHA, HIPAA, Compliance, and Information Security