Client Service Associate II

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle a high volume of inbound calls (60–80 calls per shift) from borrowers, insurance agents, and carriers related to mortgage servicing, escrow accounts, and property insurance • Provide clear guidance on property insurance requirements, premium disbursements, and claims-related inquiries • Strive for one-call resolution by efficiently addressing customer needs and minimizing repeat contacts • Manage and de-escalate complex or sensitive customer interactions while maintaining a high level of professionalism and empathy • Process and facilitate property insurance premium disbursements accurately and in a timely manner • Maintain detailed and accurate documentation in internal systems, including account notes and updates • Meet and maintain performance expectations, including availability, schedule adherence, and attendance standards • Utilize internal tools and Microsoft Office applications (including Excel) to analyze account details and support customer inquiries

🎯 Requirements

• High School Diploma or GED (preferred) • 0–2 years of customer service, call center, financial services, or mortgage-related experience (preferred) • Strong communication and active listening skills, with the ability to explain complex mortgage and insurance concepts clearly • Proven ability to handle escalated calls with empathy, professionalism, and problem-solving focus • Solid analytical and critical-thinking skills to assess account details and resolve issues effectively • Technical proficiency with Microsoft Office Suite, particularly Excel, and ability to learn new systems quickly • Ability to thrive in a fast-paced, high-volume call center environment.

🏖️ Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.