Manufacturing Client Services Manager

🕒 June 23

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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Onward Search

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

📣 Marketing

☁️ SaaS

Recruitment • Marketing • SaaS

Onward Search is a leading staffing and talent solutions provider specializing at the intersection of creative, technology, and digital marketing. The company offers an array of solutions including digital accessibility, growth marketing, gaming, and educational staffing. Onward Search works with world-renowned brands to hire skilled experts, build scalable teams, and execute strategic business initiatives. Their services span across generative AI training, user experience design, project management, and content creation, aiming to empower businesses to accelerate growth and achieve significant results.

📋 Description

• A Client Services Manager (CSM) is responsible for supporting the company's growth strategy for assigned clients. • Day-to-day account management support around submissions and placements • For MSP accounts, partner with program managers to ensure delivery against account KPIs and scorecards • Manage VMS tools and portals, where appropriate • Provide administrative support to clients and consultants as needed • Once talent is placed with a client, the CSM is responsible for managing consultants and assisting with any issues that may arise, advocating for assignment extensions and renewals, and providing exceptional customer service throughout the engagement lifecycle. • Success in this role is measured by client retention, account headcount growth, gross margin growth, and client and consultant satisfaction. • Qualify incoming jobs, including participating in job intake calls • Job entry into Bullhorn • Act as a primary point of contact for clients, where permitted • Provide consultative support to clients regarding the submission and interview process • Quality review of all candidate submissions prior to client submission • Monitor submission activity against open requisitions • Evaluate, approve, and process candidates for client submission while ensuring consistency and efficiency • Audit and review email and Candidately candidate submissions • Manage interview scheduling and coordination between clients and candidates • Conduct interview debrief coordination • Manage the offer process, including confirmation of placement details with clients, MSP partners, and candidates • Manage working consultants throughout their assignments • Assist with timecard issues as needed • Confirm assignment end dates • Manage assignment extensions and renewals • Complete Quality Calls with Talent (QCTs) and placement change requests • Provide ongoing consultant support and issue resolution • Identify opportunities to expand client relationships and generate leads from existing talent, where permitted • Ensure quality delivery against client expectations and MSP scorecards • Consistently meet or exceed KPI targets • Demonstrate Onward's core values internally and externally

🎯 Requirements

• 2+ years of experience as a Client Services Manager, Account Executive, Account Manager, Delivery Manager, or similar client-facing role within a staffing agency environment • Experience supporting manufacturing, engineering, technology, creative, professional services, or industrial staffing accounts • Experience managing both MSP/VMS and direct-to-client (D2C) accounts • Proven ability to manage a high-volume requisition workload, typically supporting 30–75 active job orders simultaneously • Experience working within VMS platforms and staffing technologies, with the ability to work efficiently across systems such as Bullhorn, Candidately, and major VMS portals • Demonstrated success delivering against client SLAs, KPIs, and performance scorecards • Strong client relationship management and consultative communication skills • Ability to balance competing priorities in a fast-paced, metrics-driven environment • Experience collaborating with recruiters, clients, MSP partners, and internal stakeholders to drive hiring results • Move with high urgency and speed across our communication tools • Experience and understanding of VMS/MSP tools and processes • Bachelor's degree preferred

🏖️ Benefits

• Comprehensive benefits and PTO package • 401k • Bonus opportunity based on performance