Client Services Administrator

🕒 June 23

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Bureau Veritas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1828

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.

📋 Description

• Support the Client Services department. • Communicate frequently with internal stakeholders about project/program status and client and contractual expectations. • Ensure contracts are set up appropriately for accurate revenue recognition and billing. • Monitor project/program progress by facilitating status calls with internal stakeholders. • Work with the accounting team to ensure proper client billing. • Own and manage projects/programs or portions of projects from inception through delivery, including milestones and deliverables. • Gather information for client requests with Salesperson(s) and/or the Senior team. • Prepare, proof, and distribute CARs, proposals, reliance letters, and COIs. • Advise on process improvement ideas. • Manage project/program scope changes, process change orders, track project progress, identify risks, and devise contingency plans. • Perform special projects to capture additional revenue or satisfy client requests. • Coordinate schedules with vendors, clients, and internal teams. • Coordinate contract administration, purchase orders, and change orders. • Receive and distribute Client Supplied Material. • Set up projects in the digital writing platform to ensure proper communication and data flow. • Protect confidential company information. • Deliver timely, proactive customer service and solutions. • Follow Bureau Veritas policies, procedures, work instructions, quality standards, and safety requirements.

🎯 Requirements

• Bachelor's degree (B.A. or B.S.) from a four-year college or university in a related field, with a minimum of one year of related experience • In lieu of a degree, two years of related experience and/or training, or an equivalent combination of education and experience • No certificates, licenses, or registrations required • Ability to write reports, business correspondence, and standard operating procedures • Ability to present information effectively and respond to questions from clients, peers, and technical field staff • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret varied instructions and deal with abstract and concrete variables • Proficiency operating a computer and knowledge of word processing, spreadsheet, and project management software • Intermediate knowledge of Microsoft Word, Excel, Outlook, Windows, SharePoint, Adobe Acrobat, and Deltek Vision • Time management skills • Active listening skills • Critical thinking skills • Problem-solving skills • Oral and written communication skills • Ability to work independently and in a team environment • Ability to work in a constant state of alertness and safely • Ability to work successfully from a remote location • Ability to meet the physical demands of the job • Must have a cell phone and supply your own internet service • May be required to work overtime with prior supervisor authorization

🏖️ Benefits

• Hourly rate starting at $17.00/hour up to $25/hour • Medical, Dental, and Vision coverage • Company-matched Retirement plan • Generous Paid Time Off and Company Holidays • Life Insurance and AD&D coverage • Short-Term Disability (STD) and Long-Term Disability (LTD) • Optional life and pet insurance • EAP and Total Wellbeing Lifestyle Programs • Tuition Assistance and/or Professional Development • Employee Discounts • Remote work arrangement • Company-provided health and wellness benefits • Own internet service and cell phone required