Client Services Administrator

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Bureau Veritas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1828

📋 Compliance

🏢 Enterprise

Compliance • Enterprise • Quality Assurance

Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.

📋 Description

• Primarily supports the internal stakeholders to ensure project set-up, reporting, internal communication and processes to deliver client programs on time in a quality manner. • Supports the Client Services department. • Communicates with the internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations. • Ensure contracts are set up appropriately for accurate revenue recognition and billing. • Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects. • Works closely with the accounting team to ensure proper client billing. • Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines. • Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research). • Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI’s (Certificate of Insurance). • Advises on process improvement ideas for the efficiency of the Division. • Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans. • Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests. • Coordinates and communicates schedules with all vendors, clients, and internal team. • Coordinates contract administration, purchase orders, and change orders. • Receive and disperse Client Supplied Material (CSM). • Set-up of projects in digital writing platform to ensure proper communication and data flow. • Protects operations by keeping company information confidential. • Delivers outstanding customer service through timely response and proactive solutions to clients’ needs. • Demonstrates BV’s guiding principles in support of the company's strategic goals.

🎯 Requirements

• Bachelor's degree (B.A. or B.S.) from four-year college or university in related field; minimum of one year of related experience. • In lieu of degree, two years of related experience and/or training, or equivalent combination of education and experience. • Ability to write reports, business correspondence, and standard operating procedures. • Ability to effectively present information and respond to questions from clients, peers, and technical field staff. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Intermediate knowledge of Microsoft Word, Excel, Outlook, Windows, SharePoint, Acrobat Adobe, and Deltek Vision. • Time management skills • Active listening skills • Critical thinking skills • Problem solving skills • Ability to work independently, as well as in a team environment. • Must have a cell phone and supply your own internet service.

🏖️ Benefits

• Medical, Dental, and Vision coverage • Company-matched Retirement plan • Generous Paid Time Off and Company Holidays • Life Insurance and AD&D coverage • Short-Term Disability (STD) and Long-Term Disability (LTD) • Optional life and pet insurance • EAP and Total Wellbeing Lifestyle Programs • Tuition Assistance and/or Professional Development • Employee Discounts