Customer Service Representative

🔥 18 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Connect with customers and listen to their needs • Answer policy questions and help find solutions • Input and track information in appropriate databases • Remain current on marketing campaigns and respond to marketing-related inquiries using available resources • Handle customer documentation, clearly explain documents, required follow-ups, and updates • Process changes to customer policies accurately based on provided information • Identify cross-selling opportunities when applicable • Employ probing questions and actively listen to customer issues or questions • Facilitate first-call resolution and customer satisfaction on all transactions • Resolve routine, complex, and unique questions and issues

🎯 Requirements

• Insurance knowledge and working knowledge of insurance policies and related processes and procedures • Communication skills and customer-first mindset • Accuracy in processing customer policy changes • Ability to handle customer documentation and explain required follow-ups and updates • Ability to employ probing questions, actively listen, and demonstrate empathy • Must terminate all existing insurance appointments before onboarding if currently holding an active insurance license • Must not hold any outside insurance appointments during employment • Applicants seeking an adjuster role who hold a resident producer license must formally surrender that license when instructed by the licensing team • Successful completion of a background investigation • Allstate generally does not sponsor individuals for employment-based visas • Dedicated, private, distraction-free workspace with appropriate desk and seating when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Valid photo identification available at the start of the interview (not required for internal candidates)

🏖️ Benefits

• Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home

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