Customer Support Specialist

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Manage and support a portfolio of dealer accounts • Monitor account performance and identify issues • Coordinate with cross-functional teams to deliver solutions • Increase dealer engagement, enrollments, and overall participation • Process enrollments, activations, cancellations, buy/sell activities, and program changes • Create, manage, and update Salesforce cases • Monitor customer support tickets and escalations and provide timely resolution • Maintain accurate customer, dealer, and program data • Support data validation and review records for accuracy and completeness • Troubleshoot program connections and integrations and escalate issues when necessary • Participate in internal and external meetings and provide updates • Share critical information, updates, and process changes with team members • Collaborate with Partner Managers, Dealers, Vendors, Field Teams, and internal departments • Assist with data audits and reporting activities • Monitor inboxes, queues, and case assignments • Maintain detailed records of customer interactions, resolutions, and follow-up activities • Follow established processes and identify process-improvement opportunities • Support customer onboarding, activation tracking, and stakeholder coordination

🎯 Requirements

• High School Diploma or equivalent • Proven experience in customer support and success • Background in the automotive digital space preferred • Excellent verbal and written communication skills • Hands-on experience with Salesforce CRM preferred • Advanced proficiency in Excel and Microsoft Office tools • Ability to work independently in a full-time, remote, work-from-home environment with a flexible schedule • Candidates must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Retirement savings programs • Paid time off • Wellness programs • Flexible work arrangements • Opportunities for learning and development • Remote work-from-home environment • Flexible schedule

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