Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 71 days.

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Own customer interactions end to end across licensing, billing, and account management • Support customers with licensing tiers, account setup, quote requests, and subscription renewals via email, phone, and ticketing systems • Translate licensing models and company policies into practical customer guidance • Maintain accurate CRM records for transparent handoffs and operational clarity • Collaborate with engineering and sales teams to resolve complex, time-sensitive inquiries • Identify recurring customer-question patterns and recommend improvements to documentation and workflows • Maintain response times and service quality during product releases and promotional cycles • Resolve root causes, identify operational bottlenecks, and refine internal workflows

🎯 Requirements

• Demonstrated experience supporting customers through subscription management, order processing, billing inquiries, or account operations • Professional fluency in English, Spanish, and Portuguese • Practical experience with ticketing systems such as Zendesk • Experience with modern productivity suites • Experience with CRM platforms such as Salesforce or HubSpot • Ability to understand and clearly explain multi-tier software licensing, subscription agreements, and purchasing workflows • Clear, thoughtful written and verbal communication • Curiosity about software products and systems • Ability to prioritize tasks and make grounded decisions amid competing requests • Comfort collaborating independently across distributed, multicultural teams and time zones • Solutions-oriented approach to confusing or stressful issues

🏖️ Benefits

• Strong base salary • Flexible work schedule; freedom to work from home or from the office • Extra time off • Conferences, courses, and language classes • Relocation support • Free meals and snacks • On-site gyms or sports club stipends • Company-wide celebrations and team gatherings

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