Business Support Specialist II

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $62.2k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Compassion International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name. The organization partners with over 8,000 local churches in 25 countries to provide holistic child development programs focused on individual children's needs, irrespective of caste, creed, class or religion. Their ministry emphasizes the importance of church involvement, a Christ-centered approach, and a commitment to integrity in their operations. Compassion International prioritizes child advocacy, child sponsorship, and community impact to improve the lives of children in poverty.

📋 Description

• Partner with leadership teams to drive alignment, accountability, and execution of strategic priorities • Serve as a thought partner to senior leaders by anticipating needs, shaping agendas, surfacing decisions, and ensuring priorities and commitments move forward • Lead and support small to medium-sized projects, managing timelines, stakeholders, risks, and deliverables • Translate strategy into operating rhythms, project plans, intake processes, dashboards, and accountability tools • Translate ambiguous requests into actionable plans, solutions, and recommendations • Facilitate leadership meetings and initiatives by managing agendas, action items, communications, documentation, and follow-up • Plan and facilitate leadership meetings, town halls, onsite gatherings, and cross-functional working sessions • Analyze business processes, data, and metrics to identify improvement opportunities and support decision-making • Develop project plans, dashboards, presentations, business communications, and tools that enhance visibility, collaboration, and operational effectiveness • Help design and improve workflows and intake processes using Smartsheet, Unity, and Microsoft 365 • Leverage Microsoft Copilot and other AI-enabled tools to improve productivity, streamline workflows, enhance project delivery, and identify process improvements • Build partnerships across People & Culture and the broader ministry while contributing to innovation, continuous improvement, and service excellence • Maintain a personal relationship with Jesus Christ, serve as a Christ-like witness, and support Compassion's ministry through prayer • Act as an advocate for children and uphold Compassion's commitment to child protection and dignity • Uphold and engage in Compassion's core Cultural Behaviors

🎯 Requirements

• Bachelor's degree in Business Administration, Communications, Human Resources, Project Management, Organizational Leadership, or a related field; or equivalent combination of education, training, and experience • Three years of relevant experience in business operations, project coordination, communications, administrative support, program management, or a related field • Demonstrated experience managing projects and coordinating multiple priorities, deadlines, and stakeholders simultaneously • Proven ability to take vague or incomplete information and develop practical, actionable solutions • Demonstrated ability to facilitate leadership and cross-functional discussions, clarify decisions, and drive follow-through on commitments • Ability to balance day-to-day support with higher-value strategic work and make sound priority recommendations when demands compete • Experience improving workflows, intake processes, or operating rhythms using technology and project-management tools • Strong critical thinking, problem-solving, and organizational skills with a high level of initiative and ownership • Experience supporting leaders, leadership teams, or executive-level stakeholders in a professional environment • Strong written and verbal communication skills, including experience preparing presentations, meeting materials, reports, and business communications • Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, Outlook, Copilot and related collaboration tools • Experience using project management platforms such as Smartsheet, Planner, Asana, Monday.com, Jira, or similar tools preferred • Ability to analyze data, develop meaningful metrics, and maintain dashboards or reporting tools to support decision-making • Strong attention to detail while maintaining focus on larger strategic objectives • Experience developing, managing, and monitoring budgets, including forecasting expenses, tracking spending, and identifying risks or adjustments needed to stay within budget • Demonstrated adaptability, learning agility, resilience, and openness to feedback • PMP, CAPM, Agile, or other project management certification preferred but not required • Basic web page design or digital content management experience preferred • Ability to travel up to four times per year • Must maintain a personal relationship with Jesus Christ, serve as a Christ-like witness, and faithfully support Compassion's ministry through prayer • Must act as an advocate for children and uphold Compassion's commitment to child protection and dignity • Must uphold and engage in Compassion's core Cultural Behaviors

🏖️ Benefits

• Generous paid time off • 10% contribution to a 403(b) retirement fund • Excellent healthcare coverage • Regular chapel services • Prayer groups • Department devotionals • Mission-driven work supporting Compassion's ministry

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