Senior Incident Management Consultant

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $60k - $97.1k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle complex incident situations and provide guidance and coaching to lower-level analysts • Monitor infrastructure health and make timely decisions to ensure optimal network performance and organizational productivity • Escalate incidents to support groups to restore services quickly and efficiently during outages • Detect and manage complex major incidents within the Enterprise Command Center • Run diagnostics to determine the validity of reported errors • Operate as a resource for incident detection in the ECC • Handle rapid-response calls and outages and drive calls to closure • Document all dialogue during rapid-response calls • Provide guidance on documentation, interdependencies, and application details • Lead and communicate effectively during rapid-response calls • Use instant messaging, email, and conferencing software to manage rapid-response calls • Communicate regularly with all levels of leadership • Own or contribute to internal project initiatives

🎯 Requirements

• Minimum 3 years of experience handling major incidents to resolution • Strong facilitation skills with the ability to take control of major incident calls and keep teams focused on resolution • Strong experience with ServiceNow and MS Office tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc.) • Strong Artificial Intelligence (AI) and automation experience • Experience collaborating and communicating across multiple areas • Excellent communication skills, including listening and communicating via large conference calls, phone, and IM • Experience handling/participating in major incident calls • Strong problem-solving and deductive reasoning skills • Ability to lead major incident calls and drive teams to remain focused on resolution • Attention to detail • Oral and written communication skills • Accountability and willingness to take ownership of tasks/projects • Bachelor's Degree (desirable) • Background investigation required • Allstate generally does not sponsor individuals for employment-based visas for this position • Dedicated, private home workspace free from distractions • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement for employees eligible to work from home