Account Manager – Freight Operations

Job not on LinkedIn

🕒 September 4

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alpha Staffing and Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📦 Logistics

🎯 Recruiter

Logistics • Recruitment

Alpha Staffing and Recruiting is a boutique staffing and recruiting firm built specifically for the logistics and supply‑chain industry. They source and place operations, sales, and back‑office talent (including carrier sales/brokerage, operations, account management, and accounting/support roles) via domestic recruiting and dedicated offshore staffing teams. Relationship-driven and industry‑experienced, Alpha provides end‑to‑end services — intake and scoping, sourcing and interviews, onboarding support, and ongoing collaboration — and serves both hiring clients (logistics companies and brokerages) and candidates seeking logistics careers.

📋 Description

• Own the daily operations for assigned customer accounts and serve as the primary point of contact for customers, carriers, and internal teams • Manage a personal book of operations, overseeing shipment execution from quoting through delivery and paperwork completion • Book and coordinate carriers for primarily over-the-road freight, including dry van, flatbed, and occasional box truck shipments • Source, vet, and onboard carriers using company tools and established internal compliance processes • Quote new lanes and respond to changing customer transportation needs • Coordinate pickup and delivery appointments, updates, exceptions, and required documentation with carriers and customers • Verify shipment paperwork, including proof of delivery and invoicing-related documents, and identify discrepancies • Monitor internal and external vendor KPIs and own service quality, communication, and operational performance • Manage approximately 10–15 shipments per day • Grow existing accounts through account management, business discussions, and identification of expansion opportunities • Identify customer pain points and recommend solutions to streamline freight operations, improve service, and increase shipment volume • Provide operational direction to Logistics Coordinators on track-and-trace activity, document uploads, and priorities • Respond to carrier delays, service failures, rate changes, documentation discrepancies, and customer escalations • Maintain timely and professional phone and email communication with customers, carriers, and internal stakeholders

🎯 Requirements

• Proven experience in freight brokerage, transportation operations, logistics account management, or a comparable cradle-to-grave freight role • Strong working knowledge of over-the-road freight operations, particularly dry van and flatbed; experience with box truck freight is a plus • Demonstrated ability to book carriers, quote freight, coordinate shipments, resolve service issues, and manage customer expectations • Experience using freight-industry tools such as DAT, Truckstop, Carrier411, MyCarrierPackets, Macropoint, or comparable systems • Familiarity with carrier compliance, insurance verification, carrier onboarding, and documentation review • Ability to manage multiple active shipments and priorities in a fast-paced environment while maintaining attention to detail • Strong written and verbal communication skills, including the ability to prepare clear customer updates and handle sensitive operational conversations • Practical problem-solving ability, sound judgment, and comfort making decisions during time-sensitive freight situations • A proactive, customer-focused mindset with the ability to identify opportunities to improve and grow existing accounts • Ability to learn new systems and transportation requirements quickly • Experience managing a portfolio of existing freight customers and expanding account volume through relationship management • Experience working in a high-volume freight brokerage or third-party logistics environment • Familiarity with an internal or proprietary transportation management system • Prior experience providing operational direction or support to coordinators or junior operations staff • Exposure to specialized, time-sensitive, or unfamiliar freight scenarios and the ability to research solutions independently

🏖️ Benefits

• Expected schedule: 8:00 AM–5:00 PM • Training will be provided on internal systems and processes

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