Partner Experience Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Illinois, +5 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $160k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Serve as the business owner for the Partner Portal, owning its business roadmap, experience priorities, governance model, adoption objectives, and alignment to Partner Program and route-to-market priorities • Own Partner Portal content governance and curation, including content standards, taxonomy, audience targeting, approval authority, publishing oversight, content lifecycle management, and removal or archival of outdated materials • Own the business roadmap for Partner Portal and partner lifecycle experience improvements across onboarding, support, self-service, content access, and visibility touchpoints • Define business priorities, intended partner experience, and partner-facing acceptance criteria for modernization of the Partner Portal and related partner interactions • Define role-based access, entitlements, audience targeting, content discoverability, and content governance across partner types, user roles, and lifecycle stages • Identify and prioritize experience improvements across partner enrollment, onboarding, approval, support intake, and partner-facing workflows • Define business priorities for self-service capabilities, including portal-enabled onboarding, support, quoting, ordering, role-based transaction access, and future digital interactions • Represent the Partner Portal business and partner experience in IT initiatives involving quote-to-order, case management, partner self-service, content access, and related capabilities • Identify and prioritize partner and internal user friction and translate findings into scalable process, workflow, system, or content-access improvements • Gather and synthesize partner feedback from surveys and targeted input channels; translate findings into prioritized experience needs and track follow-through • Lead structured Voice of Partner activities, including the annual partner survey and targeted feedback channels • Support Partner Advisory Board planning and follow-through, including developing questions and materials, synthesizing feedback, identifying recurring themes, and tracking actions • Define and monitor metrics for adoption, process efficiency, support visibility, ease of doing business, and partner experience impact

🎯 Requirements

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles • Proven ability to improve partner, customer, or external user journeys across digital, workflow, and process touchpoints • Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities • Experience working cross-functionally with business stakeholders, technical teams, and GTM functions • Familiarity with Salesforce CRM, Salesforce Experience Cloud, partner portals, PRM systems, or comparable external-user platforms • Strong process design, requirements development, change management, and stakeholder management skills • Experience leading structured partner or customer feedback efforts, including surveys, advisory forums, and qualitative input • Strong written communication, prioritization, and cross-functional influence skills • Demonstrated ability to use AI-enabled tools responsibly to improve productivity, synthesize information, draft communications, analyze business inputs, and accelerate day-to-day execution • Background supporting partner-led, channel-led, distributor-led, ISV, or ecosystem go-to-market motions • Hands-on exposure to partner portals, role-based access, entitlements, case management, onboarding workflows, support intake, or self-service transaction experiences • Familiarity with quote-to-order, commercial operations, partner operations workflows, or transaction-related partner experiences • Experience in SaaS, analytics, cloud, AI, or ecosystem business models

🏖️ Benefits

• Bonus • Equity • Benefits for all Associates • Diverse, equitable, and inclusive workplace