Credit Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Investigate, verify, and analyze credit, employment, and financial information supporting mortgage underwriting • Communicate with customers through inbound and outbound channels • Manage incoming and pending credit report supplement requests • Interpret and review credit reports, including bankruptcy and foreclosure scenarios • Deliver timely, accurate information to customers and internal teams • Comply with federal and state regulations, privacy standards, internal procedures, workflows, and policy guidelines • Document work accurately and route inquiries effectively • Partner with credit operations, underwriting support, production teams, and customer-facing teams • Prioritize supplement requests and resolve credit or documentation issues • Maintain accuracy and service levels in a call-center environment • Support production goals for volume, turnaround time, quality, customer satisfaction, and compliance

🎯 Requirements

• Experience in the financial services or mortgage services industry (required) • Strong understanding of credit services, reports, and regulatory considerations • Customer service experience in a professional environment • Ability to interpret complex credit scenarios, including foreclosure and bankruptcy • Excellent communication, decision-making, persuasion, and problem-resolution skills • Comfort working in a fast-paced, goal-oriented, team-based environment • Proficiency with Microsoft Office • Bilingual Spanish/English highly preferred • Willingness to work the PST time zone • Must currently reside in the United States

🏖️ Benefits

• 401(k) with company match • Medical, Dental, Vision insurance • FSA • Life insurance • Short-term and long-term disability insurance • Paid holidays • 19 days PTO (28 paid days/year) • Remote-first culture • Distributed team, async collaboration, and time-zone flexibility • Employee training and inclusive growth opportunities