Onboarding Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services • Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information • Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences • Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions • Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience

🎯 Requirements

• Demonstrated experience with loan origination processes • Proficiency with MeridianLink Credit and credit verification interfaces for ordering credit reports and related services • Proven client-facing experience with demonstrated ability to engage directly and professionally with clients • Ability to manage complex projects with multiple stakeholders in a collaborative environment • Strong organizational and prioritization skills with demonstrated capacity to manage multiple concurrent projects and meet established deadlines • Excellent verbal and written communication skills, including proficiency in meeting management and stakeholder coordination • Ability to maintain confidentiality and handle sensitive information with professional discretion • Capacity to perform effectively under pressure while maintaining attention to detail and quality standards • Commitment to collaborative teamwork and organizational objectives • Demonstrated ability to operate effectively within agile business environments and adapt to evolving processes • Strong desire and capability to acquire new technical and domain knowledge

🏖️ Benefits

• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance • Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year