Senior Manager, Contact Center – Clinical Operations

Job not on LinkedIn

🔥 8 minutes ago

🏈 Alabama, Arizona, +33 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $144.3k - $180.3k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 0%

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Alto

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🏗️ Construction

🏛️ Government

Transport • Construction • Government

Alto is a project and organization developing a dedicated high-speed passenger rail network along the Toronto–Québec City corridor. The plan calls for roughly 1,000 km of mainly electrified tracks with speeds around 300 km/h to shorten travel times, stimulate economic growth, create jobs, and reduce greenhouse gas emissions. Alto is actively engaged in public and Indigenous consultation, property acquisition, procurement, and pre-construction research to deliver a major national infrastructure program that aligns with government net-zero and reconciliation commitments.

📋 Description

• Own the strategic and operational performance of Care Operations across Processing, Call Center, Specialty, Enterprise Partnerships, and other domains • Translate business plans and goals into tactical action, incorporating resources, costs, and forecasts • Ensure efficiency, service level, quality, patient experience, employee engagement, compliance, and business targets are met • Lead, coach, and develop Supervisors and Project Coordinators • Set hiring, performance management, development, and succession strategies with Recruiting and HR • Design and drive operational roadmaps for partnerships, product launches, and cross-domain initiatives • Orchestrate rollout, staffing, and training needs across relevant groups • Oversee workflow, policy, systems improvements, and continuous improvement opportunities • Maintain regulatory and accreditation compliance, including policy development, licensure, good standing, and escalated cases • Represent the company with Boards of Pharmacy • Ensure adherence to federal, state, and local pharmacy regulations, payor contract terms, and company policy • Own escalation pathways for complex or high-risk operational issues • Design and manage manager-on-duty/on-call programs • Serve as final internal escalation point and senior pharmacy operations resource • Own staffing strategy, budget, and capacity planning across domains • Drive quality performance metrics and patient safety standards • Identify systemic root causes and direct corrective action and contingency plans • Lead standardization and governance of company policies and procedures • Build a continuous improvement culture using lean, Kaizen, or similar methodologies

🎯 Requirements

• Graduate of an accredited school of pharmacy • Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in at least one state of operation • Willingness to obtain additional Non Resident Licenses as dictated by business strategy • 3+ years of progressive pharmacy operations leadership experience • Experience managing a team of Supervisors, Project Coordinators, or similar leads • Proven track record leading a large or complex mail order/clinical pharmacy operation • Expertise maintaining pharmacy compliance and interacting with State Boards of Pharmacy and the DEA • Experience using Excel, Tableau, or Looker for data-driven operational decisions • Ability to work at a computer terminal for extended periods • Ability to stoop, bend, reach, and perform repetitive computer-related motions • Ability to lift, carry, push, pull, and move objects up to 20 pounds • Ability to communicate verbally and discern auditory and visual information • Must be authorized to work for any employer in the U.S. • No visa sponsorship, transfer, or takeover available

🏖️ Benefits

• Reasonable accommodation for qualified individuals with disabilities • Travel required up to 5% of the time