Helpline Counselor, Care Consultant

Job not on LinkedIn

🔥 17 hours ago

🌽 Illinois, Tennessee, +1 more states – Remote

🌽 Illinois – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alzheimer's Association®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤲 Charity

📚 Education

Healthcare • Charity • Education

Alzheimer's Association® is a leading voluntary health organization dedicated to ending Alzheimer’s disease and all other dementia through accelerating global research, advocating for expanded public funding, and providing care, support and education to people living with dementia and their caregivers. The Association operates nationwide with local chapters, runs a 24/7 helpline, organizes fundraising events, offers professional resources and training, supports clinical research funding, and provides public awareness and policy advocacy. It is a nonprofit/charitable organization focused on care, research investment, community support, education and advocacy.

📋 Description

• Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline • Apply Solution-Focused Brief Therapy (SFBT) techniques for short-term, goal-oriented consultation • Establish rapport, assess situations, collaborate with constituents, and determine interventions and resources • Educate constituents about Alzheimer’s disease, related dementias, disease progression, and care needs • Normalize experiences and reduce stigma through clear, compassionate communication • Connect constituents to education, support, local community resources, and emergency/crisis services • Document presenting concerns, goals, interventions, and action plans accurately and efficiently • Handle emotionally intense interactions involving trauma and grief, assess situations, and determine appropriate next steps • Follow Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols • Uphold client confidentiality • Participate in new-hire and ongoing training and integrate new knowledge into daily work • Report to the Team Lead

🎯 Requirements

• Master’s degree in social work, psychology, or counseling • 1 year of required experience • Licensure preferred: LSW, LCSW, LPC, LCPC • 2–3 years of preferred experience • Ability to utilize Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities within a brief interaction • Experience in active listening, clinical assessment, empathy, collaboration, goal setting, and developing action plans • Ability to handle emotionally intense interactions involving trauma, abuse, suicidal or homicidal ideations, with calmness, professionalism, and appropriate escalation • Strong general computer skills, including navigating multiple systems and databases, troubleshooting minor technology issues, and independently setting up and maintaining remote work equipment • High attention to detail and effective time management in a fast-paced environment • Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease and related dementias • Home office with a desk and chair and a private, confidential workspace without distractions • Hard-wired internet connection meeting speed requirements • Ability to work weekend and non-traditional hours (2nd shift)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending accounts • Short-term disability insurance • Long-term disability insurance • Life insurance • Long-term care insurance • Tuition reimbursement • Generous Paid Time Off • 12 annual holidays • Paid Family Leave • Annual Cultural & Heritage Day • Volunteer Day • Gold standard 401(k) retirement plan • Annual School Visitation Day for full-time employees • Elder Care Facility Day for full-time employees

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