Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $150k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

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Ambient Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Ambient Security is a cybersecurity company focused on identifying, managing, and securing privileged identities across various platforms, including cloud, SaaS, and on-premises environments. Their unified ITDR (Identity Threat Detection and Response) and ISPM (Identity Security Posture Management) solutions help organizations eliminate high-risk identities and prevent potential breaches and audit issues. By leveraging AI, Ambient Security automates the detection of rogue privileged accounts, allowing security teams to concentrate on higher-priority threats.

📋 Description

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion • Lead customers through deployment, onboarding, testing, training, and operational rollout • Partner with security, IT, operations, and leadership stakeholders to define goals, success criteria, and measurable outcomes • Develop deep proficiency in the Ambient.ai platform and help customers apply it in real-world environments • Break ambiguous technical and operational problems into clear next steps and drive cross-functional alignment • Build trusted relationships with day-to-day users and executive stakeholders • Capture customer feedback and field insights to shape product, process, and go-to-market improvements • Identify opportunities to deepen customer impact and expand partnerships • Travel up to 30%

🎯 Requirements

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or similar enterprise technology support • Experience managing multi-stakeholder programs or implementations in enterprise environments • Ability to learn sophisticated, configurable technology and understand how systems, teams, and workflows fit together • Customer-facing style combining structure, urgency, and relationship-building • Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations • Excellent written and verbal communication skills • High degree of ownership, adaptability, and follow-through • Comfortable building real technical proficiency in a complex system • Strong account leadership and ability to drive action, align stakeholders, and keep customer programs moving • Bonus: experience in enterprise SaaS, security technology, or operationally complex environments • Bonus: exposure to networking, infrastructure, systems integration, or AI-driven products • Bonus: experience in consulting, transformation, structured problem-solving, or executive communication

🏖️ Benefits

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan) • Flexible time off to rest and recharge, including Winter Break • The latest tech and awesome swag will be delivered to your door • Opportunities to connect with co-workers