Billing Support Representative I

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ambry Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

💰 Series unknown on 2017-11

Healthcare • Consulting • Biotechnology

Ambry Genetics is a clinical diagnostic laboratory specializing in advanced genetic testing for hereditary cancer, rare disease, and other inherited conditions. The company offers DNA and paired DNA/RNA testing (including +RNAinsight®), exome sequencing with proactive reanalysis (Patient for Life), and lab-supported digital care tools (Ambry CARE) to help identify at-risk patients, facilitate testing, and report actionable results. Ambry also conducts translational genomics research and collaborates with academic and industry partners to improve variant classification and diagnostic yield.

📋 Description

• Provide timely and professional support to clients and patients • Resolve billing issues using critical-thinking and problem-solving skills • Retrieve and respond to inbound requests or direct them to the appropriate party • Communicate with patients by phone, email, chat, or text to support billing for testing • Document client, patient, and payor interactions in Ambry systems • Review, identify, and process documents • Answer questions about Ambry products and processes using available resources • Assist with patient and client inquiries and provide one-touch resolution when possible • Organize and attach documents to corresponding cases • Communicate directly with clients in real time • Coordinate with internal departments • Apply preliminary billing and insurance knowledge • Communicate knowledge of Ambry products and systems to internal teams • Perform other duties as assigned

🎯 Requirements

• 1+ years of experience in billing support • High school degree or higher • Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes • Excellent telephone and communication skills • Ability to work effectively within a team environment • Ability to accomplish workload and additional projects with no supervision • Attention to detail and ability to prioritize work • Working knowledge of standard office equipment, office software and internet • Working knowledge of Microsoft Office, Google Chrome, and internet usage • Ability to read and interpret documents, Ambry requisitions, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively one-on-one and in group settings with clients and employees • Ability to perform basic arithmetic with whole numbers, common fractions, and decimals • Ability to apply common-sense understanding to written, oral, or diagrammed instructions • Previous experience in health care or clinical laboratory administration preferred • Previous patient-facing customer service experience in a health or wellness setting preferred • Previous experience in insurance billing, including insurance verification, authorization, or collections • No certificates, licenses, or registrations required

🏖️ Benefits

• Full range of benefits, which may include incentive compensation • Restricted stock units • Medical and other benefits depending on the position