Customer Experience Associate – Healthcare Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Provide support to patients via inbound and outbound phone and email • Address healthcare-related inquiries with empathy, accuracy, and confidentiality • Deliver exceptional customer service to patients and providers • Respond to inbound phone and email inquiries, verify necessary information, and resolve issues within scope • Listen to customer needs and tailor solutions to individual situations • Meet and exceed established quality and performance metrics • Maintain thorough knowledge of systems to research and provide accurate information • Learn and retain existing and new processes and procedures • Identify and share insights from customer interaction volumes with leadership • Attend scheduled team meetings and additional training sessions

🎯 Requirements

• Excellent verbal and written communication skills • Ability to communicate clearly, professionally, and compassionately • Strong active listening skills • Demonstrated empathy and understanding when handling sensitive or confidential healthcare information • Consistent courtesy, patience, and confidence throughout interactions • Ability to resolve sensitive issues and de-escalate challenging situations • Ability to adapt and thrive in a fast-paced, dynamic healthcare environment • Strong attention to detail and critical thinking skills • Solution-oriented mindset • Willingness to work weekends, holidays, and/or midday to evening shifts as required

🏖️ Benefits

• Fully remote work-from-home arrangement • Opportunities for growth • Positive, encouraging, and performance-driven culture • Long-term career development opportunities