Customer Experience Associate – Healthcare Support

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Support patients via inbound and outbound phone and email • Address healthcare-related inquiries with empathy, accuracy, and confidentiality • Deliver exceptional customer service to patients and providers • Respond to inbound phone and email inquiries • Verify necessary information and resolve issues within scope • Tailor solutions to customers’ individual situations • Meet and exceed established quality and performance metrics • Research systems to provide accurate information • Learn and retain existing and new processes and procedures • Identify and share insights with leadership • Attend team meetings and additional training sessions

🎯 Requirements

• Excellent verbal and written communication skills • Ability to communicate clearly, professionally, and compassionately • Strong active listening skills • Demonstrated empathy and understanding when handling sensitive or confidential healthcare information • Consistent courtesy, patience, and confidence throughout interactions • Ability to resolve sensitive issues and de-escalate challenging situations • Ability to adapt and thrive in a fast-paced, dynamic healthcare environment • Strong attention to detail and critical thinking skills • Solution-oriented mindset • Willingness to work weekends, holidays, and/or midday to evening shifts as required

🏖️ Benefits

• Fully remote work-from-home model • Opportunities for growth • Positive, encouraging, and performance-driven culture • Established organization with remote-work support processes