Technical Manufacturing Support Agent

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SendCutSend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏭 Manufacturing

🏪 Marketplace

🔧 Hardware

💰 $1k Pre Seed Round - SendCutSend.com on 2018-11

Manufacturing • Marketplace • Hardware

SendCutSend is an American on-demand manufacturing company that provides fast, custom fabrication services for parts and prototypes. They offer laser cutting, waterjet cutting, CNC routing and machining, bending, finishing (anodizing, plating, powder coating), tapping, hardware insertion and related services across a large materials catalog. Customers can upload CAD files or use templates/parts builder for instant pricing, order expedited production and ship finished parts; the company also operates a marketplace for selling finished designs and serves both hobbyists and industrial clients.

📋 Description

• Serve as the primary point of contact for customers across chat, email, and phone from initial inquiry through order completion • Review customer drawings, specifications, and requirements to recommend materials, processes, and product options • Generate accurate pricing and quotes using internal systems • Identify manufacturability concerns and suggest alternatives to improve cost, lead time, or production outcomes • Maintain proactive and clear customer communication, provide updates, resolve issues, and set expectations • Provide real-time technical guidance over the phone and help customers make informed decisions • Document customer interactions accurately in internal systems • Partner with on-site production teams to ensure customer objectives are understood and executed correctly • Develop strong knowledge of SendCutSend capabilities, materials, and processes • Support internal teams by resolving technical questions or order issues during production • Perform other related duties as assigned

🎯 Requirements

• Minimum 1 year of experience in a manufacturing or fabrication environment • Ability to read and interpret technical drawings and specifications • Strong verbal and written communication skills in English • Comfortable providing live customer support via phone in a fast-paced environment • Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience • Comfortable using computer systems and learning proprietary software • Ability to work independently in a remote environment with minimal supervision • Employee must establish and maintain a dedicated, safe, confidential, and ergonomic home workspace • Ability to sit and work at a computer for extended periods of time • Ability to use a computer, phone, and other standard office equipment for remote work • Preferred: Experience reviewing CAD files or working with CNC or sheet metal processes • Preferred: Experience in customer support, e-commerce, or retail environments • Preferred: Familiarity with quoting systems or order management software

🏖️ Benefits

• Health, Vision & Dental Insurance • 401(k) match up to 4% • Paid time off • 6 Company-Paid Holidays • Tuition Reimbursement • Paid Parental Leave • Short-Term Disability • Monthly Internet Stipend • Employee Discounts