Customer Service Representative

Job not on LinkedIn

🔥 3 hours ago

🌵 Arizona, New Mexico, +1 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately document every call • Deliver outstanding customer service through clear communication, patience, and empathy • Assist patients with healthcare portals, scheduling, account access, and other non-clinical needs • Guide patients through healthcare applications so they can access care and information

🎯 Requirements

• Must be available Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST • Must reside in New Mexico, Texas, or Arizona • High School diploma or GED (or equivalent experience) • Must have a hard-wired connection to the router • Previous experience in a customer service or technical support role • Previous call center experience • Basic knowledge of PC operations and desktop applications • Excellent verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Ability to maintain a calm, professional demeanor in challenging situations • Adaptability and self-motivation in a remote work setting • Strong customer empathy, patience, and commitment to high-quality service • Satellite internet is not supported • Preferred but not required: Experience with My Pres and MyChart • Preferred but not required: Familiarity with medical terminology • Preferred but not required: Experience working in Electronic Health Record (EHR) systems • Must complete a Speedtest by Ookla test and submit upload/download speed screenshot • PC must be connected to the router using an Ethernet connection

🏖️ Benefits

• Ongoing training • Support for pursuit of certifications • Career development opportunities • Employer-paid technical certifications • Remote work flexibility • Inclusive culture • Direct access to leadership, including the CEO • Supportive environment valuing transparency, communication, and collaboration