Enterprise Account Manager

🔥 17 minutes ago

🦞 Maine, New Hampshire, +4 more states – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ambry Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🧬 Biotechnology

🔬 Science

💰 Series unknown on 2017-11

Biotechnology • Science

Ambry Genetics is a clinical diagnostic laboratory specializing in advanced genetic testing for hereditary cancer, rare disease, and other inherited conditions. The company offers DNA and paired DNA/RNA testing (including +RNAinsight®), exome sequencing with proactive reanalysis (Patient for Life), and lab-supported digital care tools (Ambry CARE) to help identify at-risk patients, facilitate testing, and report actionable results. Ambry also conducts translational genomics research and collaborates with academic and industry partners to improve variant classification and diagnostic yield.

📋 Description

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue • Collaborate with institutional clients on VOC for IT and Software Development of CARE solution • Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach • Ensure clients have a strong, layered experience with Ambry products and services • In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services • Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews • Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results • Establish and oversee the customer's continued adoption, training, and development of best practices • Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer • Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Dev and other internal colleagues • Identify up sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded • Proactively liaise with customers, understand their expectations, build trust and maintain rapport • Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals • Responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership • Develop a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case • An Account Manager is expected to be able to lead the overall client governance and build strong relationships with operational leaders, including ESE’s, Digital Health Opps, VP and C-Suite executives.

🎯 Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs • 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market • Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels • Excellent organizational and resource management skill competencies • Health System Navigation and Strategic Agility • Innovation Management • Ability in problem-solving and negotiation • BS/BA in business administration, sales or relevant field

🏖️ Benefits

• medical • dental • vision • FSA • paid sick leave • generous paid time off (PTO) program