Customer Care Representative

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Collaborate with Sales, Deductions, Supply Chain, Demand Planning, Sales Ops, and Customer Care to deliver superior customer service • Interact with internal and external customers to process orders, provide order information, and manage assigned customer accounts • Manage customer purchase orders received through web, email, EDI, or fax from receipt through invoicing • Respond to requests related to order status, service requirements, pricing, documentation, and invoicing • Provide prompt resolutions and alternative solutions to customer challenges • Monitor customer orders, service levels, and order patterns; identify and implement account-management and processing improvements • Initiate CIOs, TICS, and return authorizations; assist with customer deductions • Learn multiple product lines and execute related processes while building customer partnerships • Understand and fulfill customer needs, requirements, lead times, transit times, processing procedures, and contractual obligations • Lead projects and team initiatives; participate in training and mentoring new team members • Complete special projects assigned by leadership • Develop and maintain order reporting to capture pricing, inventory, shipping, delivery, and invoicing issues • Ensure proper flow of new projects, items, graphics, print, labeling, and changes while supporting legal, sales, and contractual obligations • Work with transportation, supply chain, and plant operations to meet customer service levels • Report to the Customer Care Supervisor

🎯 Requirements

• 2–3 years customer care or related experience • College degree preferred • Six Sigma Certification is a plus • Ability to communicate clearly and professionally, both verbally and in writing • Proven ability to implement internal process improvements to positively impact existing service levels • Independent decision-making skills with demonstrated autonomy to make data-driven decisions through sound analysis of facts and historical data • Detail-oriented with strong organizational, communication, listening, analytical, and team-building skills • Ability to maintain professionalism under stress • Ability to work from home with access to high-speed internet and cell phone service • Appropriate dedicated area within the employee’s home for work purposes • Regular connectivity via phone, email, and instant messaging during approved work hours • Ability to learn and execute proficiently in various customer-based software applications or online portals

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date) • Work-from-home arrangement