Customer Care Specialist

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Receive, process, input and monitor customer web-based, email, EDI or faxed orders from receipt to invoicing • Respond to internal and external customer requests regarding order status, pricing, shipping status, PODs and invoicing • Provide prompt resolution to customer and commercial representative challenges and alternative solutions • Identify account management and process improvement opportunities • Support customer needs through cross-functional channels across multiple product lines • Manage complex accounts for high-profile and demanding customers • Lead projects and team initiatives, and participate in training and mentoring new team members • Implement internal process improvements to positively impact service levels • Develop and maintain order reporting covering pricing, inventory, shipping, delivery and invoicing issues • Ensure proper flow of new projects, items, graphics, labeling and changes • Support legal, sales and contractual obligations • Coordinate with transportation, supply chain and plant operations to meet service levels • Perform special projects assigned by the leadership team

🎯 Requirements

• 3–5 years of customer care or related experience • College degree preferred • Six Sigma Certification is a plus • Clear and professional verbal and written communication • Independent decision-making and autonomy to make data-driven decisions using facts and historical data • Detail-oriented with strong organizational, analytical, listening, communication and team-building skills • Ability to maintain professionalism under stress • Ability to learn and execute various customer-based software applications or online portals • Ability to work from home • Access to high-speed internet and cell phone service • Appropriate home workspace for work purposes • Regular connectivity by phone, email and instant messaging during approved work hours • Employment authorization in the United States

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date) • Ability to work from home • High-speed internet and cell phone service for home working • Appropriate area within employee’s home to use for work purposes