Senior Client Success Manager

🕒 March 24

🇺🇸 United States – Remote

💵 $101k - $161.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ameresco

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚡ Energy

🏛️ Government

Energy • Utilities • Government

Ameresco is a leading comprehensive cleantech integrator and renewable energy asset developer, owner, and operator. It is involved in implementing energy efficiency measures and infrastructure upgrades while constructing and operating distributed energy resources. The company partners with various sectors including federal, state, and local governments, utilities, healthcare, educational institutions, housing authorities, and commercial and industrial clients to provide sustainable energy solutions. With operations in the US, Canada, the UK, and Europe, Ameresco focuses on advancing the clean energy transition with its array of smart, energy-efficient technologies and financial solutions.

📋 Description

• Serve as the primary trusted advisor and point of contact for high-value enterprise accounts • Build and maintain C-level and key stakeholder relationships • Understand client business objectives, operational processes, financial goals, and industry challenges • Align solutions to deliver measurable ROI • Optimize and document client business processes and recommend best practices • Collaborate on process redesign where applicable • Apply accounting principles to support financial modeling, billing accuracy, compliance, and value realization discussions • Manage end-to-end service delivery across Professional Services, Support, Product, and Finance teams • Meet SLAs, resolve escalated issues, and proactively mitigate risks • Conduct Executive Business Reviews, QBRs, and strategic planning sessions • Review performance metrics, showcase delivered value, identify expansion opportunities, and align future roadmaps • Monitor account health and develop retention strategies for at-risk accounts • Identify and pursue upsell and cross-sell opportunities with Sales and Account teams • Provide customer feedback to Product, Engineering, and Leadership teams to influence roadmap priorities • Perform other duties as assigned

🎯 Requirements

• 7+ years of progressive experience in Client/Customer Success, Account Management, or Consulting roles • At least 4+ years focused on enterprise-level customers, typically $1M+ ARR or equivalent • Bachelor's degree in Business, Finance, Accounting, Engineering, or related field • Proven track record managing large, complex accounts in B2B environments • Strong business process expertise, including mapping, analyzing, and optimizing operational workflows • Experience with software development requirements • Solid understanding of accounting principles, GAAP/IFRS, financial operations, and technology impacts on financial processes and reporting • Strong analytical abilities and data-driven mindset • Comfortable using CRM/CS tools such as Salesforce, Gainsight, and Tableau • Familiarity with Distributed Energy Resources, including solar, battery storage, demand response, virtual power plants, grid integration, or energy management systems • Experience in service delivery management, project management, SLA adherence, resource coordination, and issue escalation/resolution • Experience working in energy, utilities, cleantech, or renewable energy sectors • Prior experience in SaaS or subscription-based business models • Project management certification such as PMP or Agile, or Six Sigma/Lean experience • Exceptional relationship-building, executive communication, presentation, and negotiation skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Performance incentives • Bonuses • Commissions • Equity, depending on the role • Comprehensive and competitive employee benefits • People-oriented insurance, investment, and incentive plans