SVP, Enrollment

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $175k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 0%

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American College of Education

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📚 Education

🏥 Healthcare

Education • Healthcare

American College of Education is a primarily online, accredited higher-education institution focused on affordable, career-oriented programs for adult learners. ACE offers a wide range of programs across degree levels — bachelor’s, master’s, education specialist (Ed. S. ), doctoral (Ed. D. , DBA), certificates, and micro-credentials — with strong emphasis on education, nursing, healthcare, business, and leadership fields. The college provides licensure pathways, partner solutions for K–12 schools, higher education and healthcare organizations, and student support services designed for working professionals seeking flexible, competency-focused credentials.

📋 Description

• Develop and execute ACE’s enrollment strategy to achieve growth and long-term institutional objectives • Lead and optimize the end-to-end enrollment organization of approximately 70 employees • Own the student acquisition journey from lead through enrollment, including Enrollment Operations and related support functions • Establish enrollment goals, forecasting models, performance metrics, and accountability frameworks • Partner with Marketing leadership to maximize lead quality, conversion performance, and funnel effectiveness • Build and develop a high-performing enrollment leadership team and culture • Oversee enrollment budgeting, workforce planning, and resource allocation • Champion enrollment transformation through technology, automation, AI, and process improvement • Collaborate with the CIO and IT organization to ensure technology and data enable enrollment performance • Collaborate with executive leadership to align enrollment strategies with institutional priorities, market opportunities, and growth plans • Continuously improve conversion, productivity, service levels, and prospective student experience • Define service standards and measure experience quality • Report directly to the CEO

🎯 Requirements

• 15+ years of relevant professional experience • 7+ years leading scaled enrollment, admissions, or analogous student/customer acquisition organizations • Deep enrollment leadership experience within primarily online higher education or a closely adjacent OPM or EdTech environment • Experience leading a sizable enrollment/contact-center organization, including frontline enrollment teams and supporting capabilities such as operations, analytics, workforce management, training, or quality • Expertise in training and quality programs, including scalable counselor onboarding, coaching, program knowledge, interaction quality standards, and quality assurance • Proven track record of delivering enrollment growth with direct accountability for enrollment targets • Experience improving lead-to-enrollment funnel performance, including conversion rates, speed-to-lead, advisor effectiveness, lead utilization, yield, or cost efficiency • Demonstrated ability to evolve and scale enrollment organizations, processes, workflows, structures, systems, and talent • Experience owning enrollment operations and governance, including inquiry management standards, policies, procedures, controls, and compliant recruitment practices • Strong data and analytics orientation, including dashboards, operational KPIs, forecasting, performance-management cadences, and accountability frameworks • Enrollment operations business acumen, including ownership of budget, headcount plan, resource allocation, and workforce/capacity planning • Experience as a change leader and people leader • Strong cross-functional leadership skills with Marketing, IT, and other functions • Strong technology and systems orientation, including CRM, lead-management, workflow, reporting, and automation capabilities • Extensive experience with student information systems and integrations across CRM, SIS, telephony, workflow, and reporting systems • Executive presence and enterprise mindset suitable for working with the CEO, board, and executive leadership team • Mission-oriented belief in accessible, high-quality higher education • Strong communication, organization, time management, analytical, problem-solving, and attention-to-detail skills • Ability to work remotely and collaborate in a virtual environment • Must support and embrace the College’s Impact mission • Minimum remote internet bandwidth of 50 Mbps download and 5 Mbps upload • Preferred: experience with Microsoft Dynamics, Power BI, Salesforce, or comparable CRM and business intelligence platforms • Preferred: experience using AI, automation, or advanced analytics for enrollment improvement • Preferred: familiarity with online higher education, academic calendars, accreditation, regulatory considerations, and working-adult student populations • Preferred: experience in a private-equity-backed or similarly performance-oriented environment

🏖️ Benefits

• Annual bonus eligibility for all full-time employees • Medical, dental, & vision insurance • HSA and FSA options • Paid parental leave • Paid volunteer time • Tuition reimbursement & reduction programs • Generous PTO • 401k and employer match • Full-service wellness and EAP program • Employee recognition and awards programs • Employer-paid life & AD&D insurance • Short-term disability • Employer-paid long-term disability • Virtual-first organization • Inclusive work environment • Remote work arrangement • Reliable internet service support requirements for remote work

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