Director, Product Management – CDP

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $144.3k - $256.3k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Define and lead the product vision, strategy, and multi-year roadmap for American Express’ enterprise Customer Data Platform and associated customer data capabilities powered by Adobe Experience Platform. • Lead enterprise capabilities across customer profile, identity, marketing data, audience management, segmentation, targeting, eligibility, and activation. • Modernize legacy marketing data and targeting capabilities onto a scalable, reusable, globally available CDP ecosystem. • Establish a platform product strategy enabling businesses and marketers to discover, understand, build, and activate audiences efficiently. • Partner with Marketing, Product, Engineering, Architecture, Analytics, and Operations leaders to translate priorities into platform capabilities, investments, and measurable outcomes. • Serve as a senior Product leader for Adobe Experience Platform and Real-Time CDP, assessing Adobe capabilities and the broader MarTech ecosystem. • Define product strategies for identity, data ingestion, profile management, audience creation, eligibility, activation, and marketing data products. • Drive adoption and migration from legacy capabilities to the future-state MarTech ecosystem while minimizing disruption. • Define and monitor product KPIs for adoption, audience creation velocity, data quality, platform reliability, reuse, operational efficiency, and business outcomes. • Champion customer-centric product management, experimentation, and continuous improvement. • Lead, coach, and develop Product Managers and establish product management practices and accountability.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field; equivalent professional experience will also be considered. • 6+ years of Product Management or related digital product experience, with demonstrated leadership of complex enterprise platforms or products. • Demonstrated experience defining and executing multi-year product strategies and roadmaps for large-scale digital, data, marketing technology, or customer engagement platforms. • Strong understanding of Customer Data Platforms (CDPs), including customer profiles, identity resolution, segmentation, audience management, targeting, eligibility, and activation. • Experience leading large-scale technology modernization or platform transformation, including migration from legacy capabilities to modern platforms. • Proven ability to translate business strategies and customer needs into platform capabilities, investment priorities, and measurable outcomes. • Demonstrated experience leading products that depend on complex data ecosystems, integrations, APIs, and enterprise technology architectures. • Strong understanding of modern Product Management practices, including discovery, prioritization, roadmap development, outcome measurement, and Agile delivery. • Proven ability to lead through ambiguity and navigate complex dependencies across Product, Engineering, Data, Architecture, Marketing, Operations, and other enterprise functions. • Exceptional executive communication and stakeholder management skills, with demonstrated ability to influence senior leaders without direct authority. • Demonstrated experience leading and developing Product Managers and/or cross-functional product teams. • Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship. • Preferred: Experience with Adobe Experience Platform (AEP), Adobe Real-Time CDP, or comparable enterprise Customer Data Platforms. • Preferred: Knowledge of customer identity, audience segmentation, targeting, eligibility, personalization, decisioning, and real-time customer profile capabilities. • Preferred: Experience building or managing marketing data products or self-service audience/data capabilities. • Preferred: Experience with real-time and event-driven architectures, streaming customer data, and real-time audience activation. • Preferred: Experience operating shared enterprise platforms across multiple businesses, channels, and global markets. • Preferred: Familiarity with cloud data architectures, APIs, data pipelines, data quality, metadata management, and data governance. • Preferred: Experience establishing platform governance and operating models across multiple business units.

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities • Flexible, hybrid, onsite, or fully virtual work arrangements depending on role and business needs