Hospitality Coordinator, Global Dining

🔥 16 hours ago

🌵 Arizona, California, +7 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $26 - $43 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Provide real-time technical support to customers via email, phone, and chat across both Resy and Tock platforms • Troubleshoot and resolve software and data issues using internal tools, test environments, and available resources • Develop and maintain expertise in Resy and Tock systems, including integrations, devices, and operational workflows • Serve as a customer-facing point of contact for the Global Dining brand and set clear expectations • Deliver customized virtual training sessions to restaurant partners • Document incidents accurately and communicate promptly with customers and internal stakeholders • Gather and share customer feedback to inform product improvements and enhance user experience • Act as a liaison between customers and internal teams • Collaborate with Product, Engineering, Account Management, Sales, and Support teams • Manage workload independently, prioritize effectively, and escalate when necessary • Maintain accurate case documentation and time tracking

🎯 Requirements

• 1+ year of experience in a professional or office-based environment • Strong written and verbal communication skills • Excellent organizational skills with the ability to manage multiple priorities • Ability to work both independently and collaboratively within a team environment • Comfort navigating technical systems and troubleshooting customer issues • Bachelor’s degree or equivalent experience preferred • Experience in hospitality, restaurants, or SaaS-based customer support preferred • Familiarity with reservation systems or restaurant technology platforms preferred • Experience delivering training or onboarding to customers preferred • Demonstrated ability to work in a fast-paced, customer-focused environment preferred • Training and proficiency in both Resy and Tock systems • Ability to support customers via email, live chat, and inbound phone • Schedule flexibility, including evenings or weekends, may be required • Employment eligibility to work with American Express in the United States; visa sponsorship is not available

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities