Recovery Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $56k - $60k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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January Ventures

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🤝 B2B

💸 Finance

💳 Fintech

B2B • Finance • Fintech

January Ventures is a venture capital firm that focuses on investing in outlier founders who are transforming traditional industries and processes from day one. They prioritize founders with differentiated industry expertise, ambition, and tenacity, rather than their backgrounds or connections. January Ventures aims to support diverse, innovative startups at the pre-seed stage, providing strategic advice, resources, and a community for founders to succeed. The firm believes in democratizing access to venture capital and fostering a collaborative environment for under-represented founders.

📋 Description

• Handle inbound calls, emails, texts, and chats from consumers seeking help with their accounts • Diagnose account issues, resolve them, take payments, and document each interaction in the CRM • Adjust communication style to callers while remaining empathetic and professional during difficult conversations • Meet or exceed CSAT, QA, SLA, recovery, and handle-time targets • Evaluate inbound workflows and propose process changes and pilots to improve agent efficiency and caller experience • Track caller feedback, identify patterns and bugs, and communicate findings to Product, Operations, and Compliance • Prepare thoroughly, manage time, follow through on commitments, and adapt to changing policies, tools, and caller needs • Follow federal and state collection laws, consumer protection laws, and internal policies

🎯 Requirements

• 1–2+ years in a high-volume, customer-facing role, such as customer service or collections • Track record of hitting targets like CSAT, QA scores, SLAs, recovery goals, and handle time • Reliability and ability to keep commitments and flag problems early • Clear, empathetic spoken and written communication, including in tense conversations about money • Understanding of rules around payments, recoveries, and account issues • Comfort with support tools; Zendesk, Twilio, and Google Workspace preferred • Interest in using AI to improve how the team works • Legally authorized to work in the United States • English proficiency implied by the requirement to communicate clearly in English; additional languages are optional