Renewals Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Forecast upcoming renewals and prepare and deliver renewal quotes • Support more complex growth quotes when needed • Manage renewal timelines, documentation, and follow-ups • Coordinate with Sales Operations, Order Processing, Billing, Finance, and Legal to resolve renewal requirements and meet customer requests • Communicate directly with customers about renewals and account health, including closing renewal sales by phone • Review contract terms and work with Finance and Legal to support compliant agreements and maintain contractual documentation • Create and execute customer nurture campaigns in Totango • Build and analyze reports on renewal rates and account usage in Salesforce and Totango • Respond to renewal questions and escalations from customers and internal teams • Manage renewal opportunities, tracking, and forecasting in Salesforce • Maintain accurate and current customer records in Salesforce • Identify ways to improve the renewal process and increase efficiency • Support other projects as assigned by management

🎯 Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent relevant experience • 1–3 years of experience in sales operations, sales support, account management, customer service, or a related field • Experience leading discussions with customers or internal partners to clarify complex requirements and develop workable solutions • Strong organization and attention to detail, with the ability to manage multiple projects and deadlines • Ability to work independently, exercise sound judgment, and produce polished, customer-ready materials • Clear, professional written and verbal communication skills in English • Confidence collaborating with stakeholders across teams and managing inquiries and escalations • Solid understanding of sales processes and renewal timelines • Preferred: Experience with Salesforce • Preferred: Familiarity with quoting software • Preferred: Track record of supporting customer retention or revenue growth within existing accounts

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may be included