Operations Manager – Business Applications

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 15%

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American Growth Insurance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🛡️ Insurance

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $70M Venture Round on 2026-07

Insurance • B2B • SaaS

American Growth Insurance is an insurance brokerage built around the client. It manages risk and places insurance for businesses and individuals across multiple industries, offering commercial lines, personal lines, employee benefits, and life insurance. The firm emphasizes a dedicated team of industry-experienced brokers supported by proprietary AI technology to improve market access, speed, and efficiency. It focuses on hard-to-place coverages and selective markets across sectors including real estate development, construction & contractors, manufacturing, transportation & logistics, hospitality & restaurants, healthcare & senior living, professional services, technology, nonprofits, financial services, and private equity & venture capital. The company also positions itself as an agency partner for owners considering M&A or next chapters and promotes a client-first, broker-led approach to underwriting, placement, and year-round support.

📋 Description

• Drive improvements across operational processes and supporting systems • Own workflows spanning the policy lifecycle, including new business intake, policy issuance, endorsements, renewals, cancellations, claims intake, and billing • Simplify processes, remove manual bottlenecks, and improve software integrations • Serve as operational lead and subject matter expert for Applied Epic • Configure systems and design workflow updates for implementations • Complete pre-conversion configuration, workflow updates, UAT, and data review deliverables • Support Applied Epic implementation and migration projects from planning through go-live and stabilization • Develop and execute post-conversion data cleanup plans • Monitor Epic usage and data quality, enforce data-entry standards, and conduct regular audits • Manage the relationship with Applied Systems, including support escalations, release management, and evaluation of features and add-on products • Provide post-migration, instructor-led, end-user, and agency training • Train new associates on AGI workflows in Applied Epic onsite or virtually • Develop role-based training materials, quick-reference guides, and refresher sessions • Provide daily support for Epic Help tickets and ensure timely resolution

🎯 Requirements

• 5+ years of experience in insurance operations or an insurance agency environment • 3+ years of hands-on Applied Epic experience, including workflow configuration and system administration • Experience leading or playing a key role in an Applied Epic implementation, migration, or major upgrade, including requirements gathering, UAT, and go-live support a plus • High proficiency with Microsoft Excel, Outlook, and Word • Comfort working with ClickUp a plus • Strong organizational, time management, and communication skills • Ability to bridge business and technical audiences • Ability to travel, as needed • Must complete a brief Culture Index survey following application • Must be legally authorized to work in the country where the position is located

🏖️ Benefits

• Ability to work remotely • Onsite or virtual training delivery options • Culture Index survey used to understand work styles and strengths

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