Business Operations Project Lead

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 25%

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BM Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.

📋 Description

• Lead operational improvement projects from scoping through delivery • Define project scope, assign owners, manage timelines and dependencies, and report progress • Map, document, and improve core business processes • Write SOPs and playbooks for team adoption • Align priorities across departments and resolve cross-team dependencies • Define and track operational KPIs • Build dashboards and regular reports for leadership • Select, implement, and improve tools and automations to reduce manual work and accelerate delivery • Use AI for process analysis, documentation, and workflow automation • Identify bottlenecks, design solutions, and drive team adoption

🎯 Requirements

• 3–5+ years in business operations, project management, or program management • Experience managing multiple projects simultaneously • Proven delivery of operational projects with measurable results, such as time saved, cost reduced, or output increased • Strong process design skills, including workflow mapping, bottleneck identification, and documentation • Analytical ability to work with data, track KPIs, and turn reporting into action • Proficiency with spreadsheets and project management tools • Clear communication with leadership and individual contributors • Ability to work in a fast-paced, deadline-driven environment • Organized and proactive approach; ability to maintain momentum when priorities shift • Project management certification (PMP, Scrum, or similar) preferred as a nice-to-have • Experience building operations from scratch in a startup or scaling company preferred as a nice-to-have • Experience with workflow automation or AI tools preferred as a nice-to-have • Comfort with Google Suite (Gmail, Docs, Sheets, Slides) preferred as a nice-to-have

🏖️ Benefits

• Fully remote work arrangement • Distributed-team infrastructure • Flexible ability to work from wherever employees work best

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