Admissions Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Serve as a primary point of contact for prospective students throughout the admissions process • Support Active Duty, Reserve, and National Guard U.S. Military Servicemembers, Military Spouses and Dependents, and Veterans • Provide accurate and timely information about programs, services, funding methods, and requirements • Guide students from inquiry through census, including funding, financial aid planning, admission requirements, and documentation • Conduct inbound and outbound communications through email, chat, text, and other channels • Assess prospective students against admissions criteria • Explain academic programs, admission requirements, degree planning, payment options, transfer credits, and enrollment decisions • Identify student goals and develop action plans for academic success • Use the Student Information System and other Admissions software applications • Make admissions decisions regarding fulfillment of requirements and follow-up strategies • Explain financing sources, program eligibility, accreditation, tuition, and fees; refer students to appropriate departments • Ensure compliance with institutional, governmental, and accreditation policies and codes of conduct • Develop and monitor reports to improve recruiting strategies and operational efficiency • Participate in the admissions team and support policy and procedural changes • Share best practices, tools, expertise, ideas, and feedback with peers • Liaise with other departments to support efficient enrollment and high-quality customer service • Resolve routine and escalated prospective-student concerns • Meet or exceed individual performance metrics • Perform other duties and special projects assigned by department leadership

🎯 Requirements

• Ability to work a set schedule • Excellent written and verbal communication skills • Professional appearance and telephone manner • Strong interpersonal skills and ability to interact effectively with students, management, and peers • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint • Self-motivated and able to work in a team environment • Ability to establish and meet deadlines • Associate's Degree required • 1–2 years of work experience in telemarketing, sales, service, online or higher education preferred

🏖️ Benefits

• Equal opportunity employment policy • Pay transparency information available upon request for eligible residents • Remote work arrangement

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