Call Center Counselor – Premium Surgery

🔥 22 minutes ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

American Vision Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

American Vision Partners is one of the nation’s largest and fastest-growing eye care organizations, affiliated with numerous long-established ophthalmology practices. It operates more than 100 eye care centers—including ambulatory surgery centers and satellite clinics—and employs 120+ providers across Arizona, Nevada, New Mexico, Texas, and California. AVP partners with respected ophthalmology practices to deliver high-quality patient ophthalmic care, invests in people and technology, and focuses on aggressive growth and career development for clinicians and staff.

📋 Description

• Maintain basic knowledge of surgeries performed at American Vision Partners facilities • Counsel patients about surgery by providing clear, concise details about what to expect • Educate patients on pre/post-operative instructions and surgical consents • Review surgery paperwork and ensure necessary signed documents are received • Schedule necessary appointments according to specialty • Monitor surgery schedules for cancellations/no-shows and contact patients to reschedule • Document and collect patient out-of-pocket amounts owed before surgery • Help maintain referring provider relationships • Help create an exceptional patient experience • Monitor voicemail and tasking inboxes and respond to inquiries promptly • Answer incoming patient calls concerning surgery • Maintain patient confidentiality • Participate in ongoing training and continuing education • Encourage a team-oriented environment • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or GED required • At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred • Experience in ophthalmology preferred • Must be comfortable discussing financial options and presenting payment plans • Excellent verbal and written communication skills • Ability to make decisions within established protocols and with minimal supervision • Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment • Demonstrated ability to meet deadlines

🏖️ Benefits

• Medical insurance • Dental insurance • Significant eye care discounts • Child care assistance • Pet insurance • Continuing education funds • 401(k) • Paid holidays • PTO • Sick Time • Opportunity for growth • Much more