Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

🔥 7 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures • Gather information, assess caller needs, research, resolve inquiries, and document calls • Provide information regarding member eligibility • Assist callers with completing Medicaid applications and provide application status updates • Follow documented policies and procedures, including call handling and escalations • Act as an advocate for Medicaid members • Navigate multiple computer screens and access information from various applications • Use 5 systems to gather information and document in up to 3 systems • Handle escalated customer issues and provide high-quality service support • Meet performance goals and deliver positive customer experiences

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or an equivalent of education required • Must be able to submit to a pre-employment screening • Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Must pass the Call Center – Service Skills Assessment and Internet Speed test • Minimum of 1-year call center experience in telephone customer service or related experience • Computer literacy and ability to use multiple programs and navigate multiple screens • Comfortable working within established processes and procedures • Strong customer service, communication, and problem-solving skills • Experience handling escalated customer concerns and complex issues • Ability to multi-task and manage time effectively • Proficiency in navigating multiple systems and maintaining accurate documentation • Attestation to detail, grammar, and spelling accuracy • One year of medical insurance or medical office experience, preferred • Computer system experience with data entry and database documentation knowledge • Experience handling inbound customer support calls • Bilingual skills in English/Spanish preferred

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • PerkSpot – Employee discount program • Paid time off and holidays • Paid training • Equipment provided • Career growth and advancement opportunities • Supportive and inclusive work environment • No weekend • Bi-weekly pay • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time