E-Commerce Manager

🔥 14 hours ago

🌽 Illinois, Pennsylvania – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote

💵 $88k - $109.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Americold Logistics, LLC.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

Americold Logistics, LLC is a leading provider of temperature-controlled supply chain solutions. With over 240 global locations, Americold offers innovative cold storage and distribution services supported by advanced technology. The company partners with producers, retailers, and food service providers to manage the storage and transportation of temperature-sensitive products. As a key player in the cold chain industry, Americold is committed to enhancing customer experiences and optimizing supply chain operations to protect product value and ensure customer satisfaction. With a rich history spanning over 120 years, Americold consistently delivers engineered solutions and remains at the forefront of industry innovation.

📋 Description

• Oversee and coordinate e-commerce operations, product movement, and customer service across six sites • Direct and evaluate e-commerce product movement and customer service activities while ensuring compliance with policies, procedures, and regulations • Address and resolve escalated customer and site issues • Collaborate with Business Development and IT teams to price opportunities, onboard customers, and support revenue growth • Manage concurrent projects, customer implementations, operational initiatives, site priorities, and network-wide changes • Monitor network-wide KPIs and service standards to optimize operational performance and customer satisfaction • Oversee order volume, capacity, inventory, and supplies for efficient fulfillment • Prepare and lead weekly meetings with site managers and customers • Lead training and operational support for new site launches, customer transitions, service issues, and new initiatives • Provide onsite support and travel as needed

🎯 Requirements

• Proficient in Microsoft Office, including Word and Excel • Proficient with Warehouse Management Systems (WMS) • Ability to interpret human resources regulations, safety rules, operating and maintenance instructions, and procedures manuals • Preferred 5 years of supervisory experience • Experience supporting e-commerce fulfillment, customer service, or multi-site distribution operations preferred • Strong customer-facing experience with business development and relationship management skills • Ability to manage multiple projects, priorities, and stakeholders simultaneously • Ability to manage supervisors and employees effectively • Ability to work efficiently in a fast-paced, deadline-oriented environment • Ability to negotiate, instruct, persuade, and reason with others • Ability to mentor and support subordinate employees • Change management experience is a plus • Ability to comprehend and communicate verbally and/or in writing • Ability to occasionally lift, carry, position, and/or move objects weighing up to 20 pounds

🏖️ Benefits

• Occasional business travel by automobile and airplane • Professional growth opportunities • Management development support • Customer service, innovation, and inclusion-focused workplace • Investment in employees’ growth and well-being

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